Technology can be really difficult to understand at times. So much so, that you may feel you're drowning in questions.
So we've compiled a list of queries that we get asked on a regular basis. Hopefully, one of our answers provides you with a lifeline.
Can't find an answer?
Send us your question using the form below and we'll get back to you right away with the solution.
(We'll also add your question to our list, to help others who may be in the same boat).
1. Invest in your Infrastructure:
Don't let technology failure interrupt your business operations. Ensure you have the proper servers, routers, and networking set up; update and refresh your software consistently; and integration your various computers and devices to work in sync. Keeping your infrastructure up to date and maintained ensures employees work efficiently, essential files are retrieved without delay, and business runs smoothly.
2. Collaborate Communications and Marketing:
Technology can do wonders for your brand messaging and corporate identity. Using the right technology to collaborate your marketing creates consistent brand messaging through your website, email, and any social media you choose.
3. Know More With Reporting and Business Intelligence:
Staying competitive means knowing where you stand in your industry and where you are going! Technology can help you access and report essential data and reliable analytics on your sales, growth, and forecasting quickly and easily.
4. Streamline Your Processes:
When it comes to efficiency, technology is where it is at. Use your current technology to its maximum potential to streamline processes and get your business moving. Some important processes include: data backups strategy so you never lose information, disaster recovery plans to get business back up in the event of a disaster, remote access polices to access all office resources and information from anywhere!
5. Get The Right Technical Support:
Having the right technology is only as good as the people you have to support it. Invest in a professional technology expert who will consult on which technologies are right for your business, and will be dedicated and proactive to keep those technologies running at their best. Technology is the life force of your business, don't just rely on anyone to keep it going.
To initiate an evaluation of your IT system, begin by asking your staff which processes are not functioning the way they should. Make a list of these IT issues, prioritizing dysfunctional systems based on how they affect your core products, and work with a Technology Specialist to repair and optimize them.
2. Where Is Our Data Stored?
Determine where your backup data is stored and decide whether you’re better off using on-site servers, which are more costly but usually more secure, or virtualization and cloud computing, which can help slim your budget but may also provide limited access to data. You should also consider a disaster recovery plan to create step-by-step instructions to recover data in the event of an unexpected disaster.
3. Is Our Data Secure?
Once you’ve determined where your data is stored, find out how secure it is. Do on-site servers have firewalls? Are your computers protected from malware? How often are security updates installed? Your Technology Specialist/Support should not only maintain current systems, they should be monitoring for new threats.
4. Do We Have A Specific Budget Set Aside for IT?
Most businesses don’t consider the long term lasting benefits of implementing good technology. A sound IT infrastructure can nurture business for years, so setting aside money to help make new technology purchases can greatly contribute to your core business.
5. How Can Improved Infrastructure Help Us Grow?
As you prioritize projects for technology spending, think about your business goals for the next 5-10 years and consider innovative ways that enhancing your IT infrastructure can improve your core services. For example, by installing a company-wide intranet, you can improve communication around client services. (An intranet is a network that is available only to your employees).
There are several back up options to consider: a public cloud back up service, a manual external hard drive, or an automatic live offsite backup. Each option will protect your information at various levels of security and availability, and fit different budgets; but the critical element of an effective back up is that the information is duplicated and kept in a different location to your main system/computer, but still accessible. If you have never considered doing a Back Up before, now is the time to get started. It is never too late to protect your business.
1. Update your operating system regularly. Most software updates automatically fix vulnerabilities on your computer that could expose you to identify theft or Viruses.
2. Virus scanners are the front line to protecting your computer, but they won't work unless updates are installed. So always follow the directions when the program 'pop-up' prompts you to update.
3. Don't open any attachments that seem suspect, especially from financial companies you don't bank with, employment opportunities you never applied for, or unusual attachments from friends who don't usually send stuff.
4. When surfing the web, look for the image of the 'LOCK' in the top or bottom left corner of your web browser. This symbol signals that you are securely linked to a website.
5. Be careful when using WiFi hotspots in restaurant. Hackers now have the ability to mimic WiFi hotspots in public places to see into your computer. The best way to know it's secure is if you need a password to enter.
It could be a number of things: maybe your internt provider keeps changing your IP address, and your router can't keep up; maybe it's overheating; maybe it's getting bogged down from too much traffic (like BitTorrent)' or maybe it's just a bad router. If you are having problems with your Internet, always check first to make sure that the router is the problem.
If it appears to be a consistent issue, then you may have to update your Router Firmware, change your router connectivity settings, or even go out and buy a new router. Just make sure you don't buy the same type of bad router. It's questions like these that warrant a quick call to us, as the fix may be simple, so you don't have to go out and spend money unnecessarily.
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